If there is any omission in the delivery on the day of delivery, or there is an item out of stock, we will mark "refund" on that item on the delivery slip, and we will arrange a refund on the original order. Customers can also remind us to make a replenishment on the next order. Replenish the goods.
If the payment method supports the online refund function, we will use the original payment method to refund the money, use the order "comment" or directly use WhatsApp (92222250), contact us, we will deal with it as soon as possible.
👁🗨 However, as third-party payment flows will charge us transaction fees, HGF has subsidized 1.2-3.2% of transaction fees for you. Therefore, in any case for a refund, we will recommend to use the 💰 Store Credit to refund the money, and look forward to your next visit.
Note that once the order is submitted, no matter whether the payment is successful or not, we consider that the customer has successfully placed the order for us, and we will arrange the delivery. If customers have special reasons to cancel the order, they can cancel the order on the same day, or they can use WhatsApp 92222250 to contact HGF.
Payment method remarks:
❌ Indicates that this payment method does not support online refunds.
✅ Indicates that this payment method supports online refund